Frequently Asked Questions

Get answers to common questions about Royal Retreat.

Royal Retreat combines a signature full-body massage, customized facial, revitalizing body exfoliation and wrap, scalp treatment, and optional add-ons when available. The 270-minute sequence is tailored by our therapists to address your preferences, ensuring a cohesive, luxurious spa day.

Arrive 15 minutes early to complete intake forms, hydrate, and discuss preferences with your therapist. Avoid heavy meals and alcohol beforehand. Wear comfortable clothing and communicate any health concerns or sensitivities so we can tailor pressure, products, and sequence for a safe relaxing experience.

Yes. Royal Retreat is highly customizable—choose focus areas, intensity, aromatherapy preferences, and skin-type products. When booking, note your priorities and allergies; our therapists will adjust timing and modalities where possible while maintaining the overall 270-minute experience.

The full Royal Retreat lasts 270 minutes (4.5 hours), which includes treatments, consultations, short breaks, and time for dressing. We recommend clearing your schedule to fully enjoy the unhurried experience and leave feeling completely refreshed.

Some treatments are contraindicated during pregnancy or with certain medical conditions. Please inform us when booking so we can modify therapies or recommend alternatives. A consultation will determine safe options; physician clearance may be required for specific health concerns.

Please provide at least 24-48 hours' notice for cancellations or rescheduling to avoid fees. Extended packages like Royal Retreat may require a 48-hour policy; deposits or credit card holds can apply. Contact us directly to confirm policy details when booking.